Academic Users: Shipping to and from Diamond from UK (DHL)

Eligibility

All users need to specify the details of the contents of their dewars via ISPyB.

Academic users within the UK or EU can have two dewars per shipment reimbursed when using ISPyB and book shipments with DHL, subject to the terms and conditions. 

Users within Northern Ireland should follow the shipping guidlines from outside the UK.

Summary: To Diamond

  • Create a new shipment through ISPyB
    • Unattended data collection.
    • Responsive remote beamtime.
    • Ship for future sessions.
  • Add all samples to the shipment. For this all samples need to be defined in UAS.
  • Add all dewars/hard disks/tools to the shipment.
  • Generate a DHL airway bill.
  • Print and attach ISPyB Shipping Labels, and DHL airway bill.
  • Mark shipment as sent within ISPyB.
  • Place dewar within collection point (i.e. Stores) prior to collection window.

If you have any difficulties with shipment contact mx-usersupport@diamond.ac.uk (Academic MX), industry@diamond.ac.uk (Industrial Users) or EBICadmin@diamond.ac.uk (Academic EBIC).

Summary: From Diamond

  • After the experiment has been completed, and the dewar has been returned to the storage hotel, an automated email notification will be sent. Please await this email before requesting dewar dispatch.
  • Use the shipments interface to request dewar dispatch.
  • Please indicate DHL as courier.

To Diamond

  • Copy direct link to clipboard Get a direct link
    • Log in to ISPyB.
    • Select your proposal.
    • Select Shipments.

    Shipment1

    • Click add shipment.

    Shipment2

    • Add a Name for the shipment, normally this is composed from the dewar name and any identifying details i.e DLS-MX-123-Remote.
    • Select your Diamond dewar ID from the drop down box. If no dewars are listed, you will need to register a new dewar or migrate a dewar from a previous proposal to the current proposal.

    Dewar Drop Down

  • Copy direct link to clipboard Get a direct link

    Follow the guidelines Unattended Data Collection.  to specifiy sample details, as additional information is required to allow unattended collection.

    • Confirm the number of dewars.
    • Select a dewar. Repeat if there are multiple dewars.
    • Selected Automated/Imager.
    • Confirm the safety level that corresponds to that on UAS.
    • Add any comments.
    • Select an outgoing lab contact, adding one if necessary, by clicking the button on the left hand side.
    • Confirm a shipping date, this should normally be at least the day after the shipment is arranged to allow the courier.
    • Confirm the pickup location, ready time, and close time. 
    • Add your courier name.
    • Click add shipment.

    udc labelled

  • Copy direct link to clipboard Get a direct link

    Ship for responsive remote beamtime, one must answer the following questions after ticking the responsive remote checkbox:

    • INDUSTRIAL USERS ONLY: is this for remote data collection or mail-in service work? [remote/mail-in] 
    • Requested beamline session length [hours] 
    • Energy or wavelength requirements [eV/A] 
    • Do you need microfocus beam (provide further information in additional comments)? [y/n] 
    • Are there times in the two weeks after delivery when the people collecting data are unavailable from 1100 Tuesday to 0900 Saturday: 
    • Additional comments: 

    These questions allow diamond staff to schedule your visit dependent on your requirements, and constraints on the beamlines. Please note they are subject to change, as we alter the days on which beam may be available.

    responsive scheduling add shipment

     

    • Add a name for the shipment.
    • Confirm the number of dewars.
    • Select a dewar. Repeat for multiple dewars.
    • Select the experiment for these crystals from the dropdown list of future experiments
    • Confirm the safety level that corresponds to that on UAS
    • Select an outgoing lab contact, adding one if necessary, by clicking the button on the left hand side
    • Confirm a shipping date, that has been agreed with your courier.
    • Add the courier name used.
    • Click add shipment.
  • Copy direct link to clipboard Get a direct link

    Ship for a future experimental session. This is currently limited to a small number of sessions which are booked in advance, i.e. Serial Synchrotron Crystallography.

    Shipment3

    • Add a name for the shipment.
    • Confirm the number of dewars.
    • Select a dewar.
    • Select the experiment for these crystals from the dropdown list of future experiments.
    • Confirm the safety level that corresponds to that on UAS.
    • Add any comments.
    • Select an outgoing lab contact, adding one if necessary by clicking the button on the left hand side.
    • Provide the sipping date that you ahve arranged with your courier.
    • Add your courier name.
    • Click add shipment.
  • Copy direct link to clipboard Get a direct link

     If your name is not in the list of Lab Contacts, click add and fill in this form:

    labcontact

    • Define a unique name for the lab contact.
    • Add name, phone number, address and email adress. 
    • Add details of the courier used.
       
  • Copy direct link to clipboard Get a direct link
    • When using DHL with ISPyB, an airwaybill should be created after all samples are defined.
    • On the shipment click to create an airwaybill.

    click airwaybill

    • Confirm which dewars are sent by ensuring they are ticked.
    • Provide pickup time and place details.

    create airwaybill

    • Agree to the relevant terms and conditions.

    terms and conditions

     

  • Copy direct link to clipboard Get a direct link
    • Click print shipment labels and affix these to the shipment:
      • Dewar Label: affix this label to your dewar which ensures it can be identified at all times at the facility.
      • Outbound Address label: To be attached to the outside of your transport container for shipment to facility.
      • Return Address Label: The return address for your shipment (Please include this in your shipment, e.g. put it behind the outward bound address or in the transport container).
    • Add any paperwork required by your courier to the dewar case.
    • Click the send to DLS button.

    ispyb_8

From Diamond

  • Copy direct link to clipboard Get a direct link
    • To ship your dewar home, wait for the email notification that your dewar is ready to be returned. 
    • Log into ISPyB and select the "Shipments" page from the proposal menu.

    Shipments menu

    • Click on the shipment that contains the dewar you want dispatch back home.
    • Click the small “house” symbol in the last column of the information for the dewar that you want to dispatch.

    Dewar to ship home

    • You will be redirected to a webpage with the title "Request Dewar Dispatch".
    • Please fill out the visit and the contact details. 
    • If Diamond has arranged your shipment, and covered costs, please indicate DHL as courier.

    request form

    • Click "Request Dewar Dispatch" at the bottom of the page.

 

Diamond Light Source

Diamond Light Source is the UK's national synchrotron science facility, located at the Harwell Science and Innovation Campus in Oxfordshire.

Copyright © 2022 Diamond Light Source

 

Diamond Light Source Ltd
Diamond House
Harwell Science & Innovation Campus
Didcot
Oxfordshire
OX11 0DE

See on Google Maps

Diamond Light Source® and the Diamond logo are registered trademarks of Diamond Light Source Ltd

Registered in England and Wales at Diamond House, Harwell Science and Innovation Campus, Didcot, Oxfordshire, OX11 0DE, United Kingdom. Company number: 4375679. VAT number: 287 461 957. Economic Operators Registration and Identification (EORI) number: GB287461957003.

server: www5

feedback