All users need to specify the details of the contents of their dewars via ISPyB.
Academic users within the UK or EU can have two dewars per shipment reimbursed when using ISPyB and book shipments with DHL, subject to the terms and conditions.
Users within Northern Ireland should follow these shipping guidelines from outside the UK.
Due to the recent end of the UK transition period, we are improving shipping via https://ispyb.diamond.ac.uk/. Temporarily for all EU and NI users please contact email@example.com (Academic MX) firstname.lastname@example.org (Industrial Users) or EBICadmin@diamond.ac.uk (Academic EBIC ) respectively prior to shipping. In the initial period the shipping via DHL will work as follows:
1) Create a new shipment through ISPyB.
2) Add all dewars/hard disks/tools to the shipment
4) Print the barcoded ISPyB labels. Stick Label 1 onto your shipping box and Label 2 onto the side of your IATA approved dry shipping dewar. Do not forget to include Label 3 within your dry shipper box.
5) Book Shipment:
For EU and NI based users using the DHL booking system in ISPyB email contact email@example.com (Academic MX), firstname.lastname@example.org (Industrial Users) or EBICadmin@diamond.ac.uk (Academic EBIC) repsectively to generate the airway bill.
6) Attach the airwaybill supplied by Diamond Staff.
7) Ship to Diamond.
Follow the guidelines Unattended Data Collection to specify sample details, as additional information is required to allow unattended collection.
Ship for responsive remote beamtime, one must answer the following questions after ticking the responsive remote checkbox:
These questions allow diamond staff to schedule your visit dependent on your requirements, and constraints on the beamlines. Please note they are subject to change, as we alter the days on which beam may be available.
Ship for a future experimental session. This is currently limited to a small number of sessions which are booked in advance, i.e. Serial Synchrotron Crystallography.
Diamond Light Source is the UK's national synchrotron science facility, located at the Harwell Science and Innovation Campus in Oxfordshire.
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