Welcome to the User Office

The User Office Team at Diamond are committed to ensuring that your Diamond access runs as smoothly as possible.

In these pages you can find our more about how to make a application to diamond and the services we offer to ensure your time at Diamond is worry free, leaving you to focus on solving your research problem. Please do browse through our pages regularly to ensure that you are aware of Diamond policies and any changes that arise over time. 

POWER OUTAGE 1st-4th November

 During the first weekend in November Diamond will be subject to a power outage. This will include all our buildings, instrumentation and computer systems. There will be no access to Diamond, other than for staff involved with the electrical work.

This also means that there will be no user access to DLS IT systems from 10:00 on Friday, 1st November until 16:00 on Monday, 4th November.  This also includes the DLS Globus system used for data transfers to your home institution. 

This weekend lies in the Diamond shutdown period, so there is no need to be at Diamond, and the R22 restaurant will also be closed.


Users coming to Diamond to undertake experiments in the future are advised to consult the formal govenment website for the latest updated information on what is required. Please click here for more information.

Update on status of I15 and I15-1

Following the failure of a cryostat compressor to the Wiggler in May, and the subsequent second failure of a different compressor in September, the Wiggler will be down until at least November.

Due to the number of cancelled proposals and the need to reschedule there will be a reduced number of shifts available for AP27 and to avoid users submitting proposals until we are confident with the repairs we have decided to delay the call for proposals for I15 and I15-1 until early Dec (date to be decided). (Any proposal submitted now will be held until the special panel meeting which is likely to be at the end of Jan.)

Please contact Christine Beavers (PBS) or any of the staff if you have questions or wish to have your email put on a list for updates. 

Diamond's Values

Diamond seeks to foster a culture of working that is reflected in five values (Respect, Excellence, Collaboration, Integrity and Innovation). These values help everyone who comes here to work or use Diamond's facilities to have a common framework of understanding how we relate to each other and what we aspire to.
This benefits everyone: 

• everyone is valued, trusted and respected regardless of their gender, location, age, ethnicity, beliefs, role, grade, religion or other personal attributes - treated with respect
• Diamond will be a great place to work
• clarity on how to behave well and what you can expect from others
• identify and plan development to meet the challenges of your current role and future roles






Contact the User Office

The User Office provides administrative support for users.

Office Hours: Monday to Friday 8:30am - 5:00pm
Location: Room G61, Diamond House
Telephone: +44 (0) 1235 778571
Fax: +44 (0) 1235 778719
E-mail: useroffice@diamond.ac.uk

Contact for industrial users:
Elizabeth Shotton