Shipping Samples

UK and EU based academic users can ship using Diamond's DHL account via ISPyB. Only shipments undertaken using this method will be able to be reimbursed by Diamond.

Non EU based academic users, and all industrial users can also arrange their shipment with DHL in ISPyB but must supply their own DHL account number. Alternatively, they can arrange their own courier for incoming and outgoing shipments.

All users must specify full details of their shipment in ISPyB before shipping. This is neccesary to confirm safety of samples being shipped to Diamond.

All EU and NI users, arranging their shipment with DHL in ISPyB should be aware that they cannot create an airwaybill in ISPyB and should contact mx-usersupport@diamond.ac.uk (Academic MX), industry@diamond.ac.uk (Industrial Users) or EBICadmin@diamond.ac.uk (Academic EBIC) respectively, and follow the appropriate guidance below.

Those highlighted in green are our current preferred method of shipping. Due to recent changes these rules are subject to change at short notice, so please check current advice before arranging your shipment. 

After your experiment if you wish to keep your dewar(s) at Diamond for another visit.

• If beamtime was allocated in responsive beamtime allocation, contact mx-usersupport@diamond.ac.uk (Academic MX), industry@diamond.ac.uk (Industrial MX).
• If you have a future visit scheduled then fill out the internal transfer form

Your dewar(s) will be stored properly and topped up regularly with liquid nitrogen until your next visit.

• Request the dewar for dispatch: shipping your dewar home