Shipping Samples

Shipment of Dewars

UK and EU based academic users can ship using Diamond's DHL account via ISPyB. Only shipments undertaken using this method will be able to be reimbursed by Diamond.

Non EU based academic users, and all industrial users can also arrange their shipment with DHL in ISPyB but must supply their own DHL account number. Alternatively, they can arrange their own courier for incoming and outgoing shipments.

All users must specify full details of their shipment in ISPyB before shipping. This is neccesary to confirm safety of samples being shipped to Diamond.

These pages are about Academic (non-proprietory) shipments. Industrial Users should use this link.

Shipment to and from Diamond

All EU and NI Users, arranging their shipment with DHL in ISPyB should be aware that they cannot create an airwaybill in ISPyB and should contact (Academic MX) or (Academic eBIC) respectively. Industrial Users should follow the instructions at this link and contact if needed.

Those highlighted in green are our current preferred method of shipping. Due to recent changes these rules are subject to change at short notice, so please check current advice before arranging your shipment.

Origin Shipment arranged by Diamond  Shipment arranged by User


User's courier
EU & NI ISPyB & DHL User's Courier
Rest of World N/A User's Courier


Internal transfer at Diamond

After your experiment if you wish to keep your dewar(s) at Diamond for another visit.

Your dewar(s) will be stored properly and topped up regularly with liquid nitrogen until your next visit.

Shipment from Diamond

Shipping for Pre-Scheduled Visits

You can pre-schedule visits by contacting us at - which can be for any reason such as arranging a time to train colleagues, or because you have a busy work/life schedule and need time to arrange the necessary logistics. If you do so, please ensure you ship your dewar to arrive by at least two working days prior to your visit:

  • one working day for it to arrive, get booked in and be topped up with liquid nitrogen
  • the following working day for it to be taken to the beamline and loaded during standard working hours

So for beamtime in the early hours of Tuesday morning, this would mean the dewar needs to arrive on site on the preceding Friday, but this is the most extreme example. 

When there are unforseen delays, we will make every reasonable endeavour to get your samples onto the beamline prior to, or during your visit, but please help us to help you by shipping your samples early. 

If you are coming onsite for a visit, we still encourage you to ship your dewar ahead of your visit, because that keeps it within our tracking systems, and it is likely to be unloaded on the day after your beamtime and thus shipped back to you. You are welcome to view inside the experimental hutch of the beamline while you are here, but it is likely that the samples will be loaded by your Local Contact, becase this is needed in a high-throughput facility, and with Unattended Data Collections filling spaces in the schedule.

Delivering Dewars In Person

You can bring your dewar to the synchrotron yourself, which is often done by local Users and can be done for on-site visits (though we do prefer you to ship them). They need to be delivered to the Goods Handling Department, in Zone 8 of the Synchrotron, and not to the MX beamlines, so it can be correctly booked in. You can contact them here if needed:

If you are coming for an onsite visit, please ensure your dewar is delivered to Goods Handling by 10am, and that you have liaised with your Local Contact so that they are aware that this is happening. 

Dewars and cases still need to be labelled with the Shipping Labels from in ISPyB, as this is used to track them around site.

Diamond Light Source

Diamond Light Source is the UK's national synchrotron science facility, located at the Harwell Science and Innovation Campus in Oxfordshire.

Copyright © 2022 Diamond Light Source


Diamond Light Source Ltd
Diamond House
Harwell Science & Innovation Campus
OX11 0DE

See on Google Maps

Diamond Light Source® and the Diamond logo are registered trademarks of Diamond Light Source Ltd

Registered in England and Wales at Diamond House, Harwell Science and Innovation Campus, Didcot, Oxfordshire, OX11 0DE, United Kingdom. Company number: 4375679. VAT number: 287 461 957. Economic Operators Registration and Identification (EORI) number: GB287461957003.