UK and EU-based, academic users
If you are a UK or EU-based, academic Diamond user, Diamond will cover costs for up to two dewars per shift to be shipped to and from the beamline (see our Terms and Conditions). To have costs covered you MUST book these shipments directly through the ISPyB website, click here for instructions. No other methods of shipments are considered for reimbursement unless advised otherwise by Diamond.
Non-UK, non-EU or non-academic groups
For non-UK, non-EU or non-academic groups, you can use ISPyB to book DHL shipments using your account details, see here for instructions.
If any problems please contact us.
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