All users need to specify the details of the contents of their dewars via ISPyB.
Industrial users which choose to use Diamond to arrange their shipment must provide their account number for shipment in both their Lab Contact and on the shipment information. Diamond will configure both incoming and outgoing shipments under Delivered Duty Paid Incoterms, meaning VAT and duty tax will be charged to the user's account.
If you have any difficulties with arranging pickup, please contact DHL in the first instance, and if necessary contact firstname.lastname@example.org (Academic MX), email@example.com (Industrial Users) or EBICadmin@diamond.ac.uk (Academic EBIC).
Please note we are continuing to work on shipping procedures and these are subject to change. Due to sustained substantial shipping delays, we are not currently using temporary import and export mechanisms.
Follow the guidelines Unattended Data Collection to specify sample details, as additional information is required to allow unattended collection.
Ship for responsive remote beamtime, one must answer the following questions after ticking the responsive remote checkbox:
These questions allow diamond staff to schedule your visit dependent on your requirements, and constraints on the beamlines. Please note they are subject to change, as we alter the days on which beam may be available.
Ship for a future experimental session. This is currently limited to a small number of sessions which are booked in advance, i.e. Serial Synchrotron Crystallography.
If your name is not in the list of Lab Contacts, click add and fill in this form:
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