Helpdesk Analyst - Multi media

This vacancy is now closed
Job Title Helpdesk Analyst Multi Media
Job Reference DIA0761/SB
Post Type
Division Finance and Admin
Salary information Circa £31k (depending on skills, qualifications and relevant experience)
Application deadline 13/09/2012
Date of interviews 05/10/2012

Job Description

• Advise and support beamline & lab users on application of Diamond Policy and procedure with respect to IT systems equipment and processes
• Take the lead in providing technical expertise and develop standards for new Technical environments and systems
• Define and provide IT technical support to events as appropriate e.g. Communications projects, participate in the planning and preparation of events and projects including Technical resource allocation and relationship management (external and internal)
• Develop documentation (i.e. supporting materials) to support the delivery of Technical IT processes
• Proactive support to all users on problem resolution
• Liaise and co-ordinate with internal and external systems providers and suppliers e.g. Site Wide IT department or DELL.
• Helpdesk Support
     o User support of all systems supported by the Helpdesk
     o Resolve, record, and track user calls to completion, keeping the user updated of progress
     o Advise users on software use and setup
     o Ensure and monitor user adherence to Anti Virus and IT Security policy in force
     o   New staff and IT moves support (setup and installation of desktop/laptop/printer)
     o As required support other IT divisions and participate in general ad hoc projects e.g. Audits, backups and Networking.
• Manage, develop and support;
     o Multimedia provisions including Video conferencing and meeting rooms (e.g. laptops and projectors)
     o Audio/Video streaming for events as well as appropriate and secure data transfer facility for external users
     o One-off events, with additional equipment and services as required, for example Official opening, VIP visits and Synchrotron User meetings

Qualification & Experience - Essential

• Microsoft O/S XP & W7
• Microsoft Office 2007
• PC Desktop & Laptop
• General Networking (DNS, DHCP, TCP/IP, cabling)
• Multimedia support/protocols (VC, streaming, Codec)
• Peripheral IT equipment support
• significant experience in Helpdesk/Multimedia role or similar
• External provider Co-ordination (Dell, HP)
• Proactive approach, Team player, good inter personal communicator at all levels (written & Spoken)
• Helpdesk and/or IT management Skills

Qualification & Experience - Desirable

• Linux knowledge/support
• A Levels or Equivalent
• Degree
• Microsoft Certified Engineer MCSE, RHCE or equivalent
• Technical group, BCS or Call Centre (Helpdesk) membership

Further Information

Applying for employment

For further details on applying for employment at Diamond, please visit our 'Application Form' page.

Appointments will be made depending on the skills and experience of the candidate. Electronic Diamond application forms in MS-Word are preferred. These should be emailed to

Other information