Please follow our guidelines to ship your samples ahead of your allocated visit, whether you will be on-site or remote.
To cope with the increasing influx of dewars, we have implemented an efficient solution to ship, track and manage each dewar via a printed labels solution.
We are therefore urging our users to take advantage of this system as it streamlines the whole dewar management process and provide a status update to the user.
Suggested latest day for dewar shipping*:
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*Suggested shipping days are for guidance only for UK shipment and not guaranteed by DLS - it is your responsibility to ship early enough - when dewars are delivered late for an experiment we will try to accommodate but this is not always feasible and will always by agreement with your local contact. For international shipment please allow more time, shipment can be delayed at the customs. Please note the particular requirements of dewar delivery for short visits here but these are generally good advice for all other visit types too.
If you are not using ISPyB (not recommended), your shipment must include the following information: user name, user institution, contact telephone number, email address, PI name, proposal number, visit number, beamline and local contact.
Please ship your samples marked with which beamline it is intended for and also for the attention of the EHCs: The Experimental Hall Co-ordinators, Diamond Light Source Limited, Chilton, Didcot, Oxfordshire, OX11 0DE.
Record the Diamond Dewar ID which is attached to your dewar.
Care must be taken when you are providing a description of the shipment to your courier company. In a few cases, contents have been deemed as dangerous by the courier company and refused. The following description may be appropriate:
1 x dry-shipper containing frozen crystals for experiments at Diamond Light Source. Not dangerous. Not restricted, as per IATA special provision A152.
Are you planning a remote visit? Please do not forget to include the return label with your shipment, as our staff will stick the label on on your behalf.
You can find the link for the online despatch form directly from the beamline. Click on the icon 'send Sample Despatch Form' in the DLS_Launcher and fill the form.
After your experiment if you wish to keep your dewar(s) at Diamond for your next visit please fill out the internal transfer form at Diamond. Your dewar(s) wil be stored properly and topped up regularly with liquid nitrogen until your next visit.
Diamond Light Source is the UK's national synchrotron science facility, located at the Harwell Science and Innovation Campus in Oxfordshire.
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Harwell Science & Innovation Campus